Refund policy

At DiFashion, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 30-day refund policy, starting from the date you receive your order.

To be eligible for a refund, please meet the following conditions:

  1. The product must be returned in its original condition, without damage or signs of excessive wear.
  2. Products must be returned with all accessories, manuals, certificates of authenticity, and original packaging.
  3. You must contact us within 30 days of receiving your order.
  4. Return shipping costs are the customer's responsibility, unless the product is defective or the error is on our part.
  5. Refunds will be issued to the same payment method used for the original purchase, within 7 business days of receiving and inspecting the returned item.
  6. Sale or promotional items are not eligible for a refund, but may be exchanged for an item of equal value.

To start a return and request a refund, please follow these steps:

  1. Contact our customer service team by email at info@difashion.com, including your order number, the reason for the return, and if possible, photos of the item.
  2. Carefully pack the item to be returned along with a copy of your invoice or order confirmation.
  3. Ship the item to the address provided in the return instructions, using a tracked shipping service to avoid issues related to loss or damage during transit.

Please note that DiFashion reserves the right to refuse a refund if the above conditions are not met. If you have any questions about our refund policy, please don't hesitate to contact our customer service team.